2.1. Accessing Our Website

When you access our website, information is automatically sent by the browser on your device to our website server and temporarily stored in a so-called log file. The following information is collected without your intervention and stored until it is automatically deleted:

2.2. Collection and Use of Personal Information for the Provision of Our Services and for Contract Performance

To provide our infrastructure, we use various hosting services and tools. The services we use are for the provision of the following services: infrastructure and platform services, computing capacity, storage space and database services, security services, BI services and technical maintenance services that we use for the purpose of operating our website.

In this context, business data, inventory data, contact data, content data, contract data, usage data, meta and communication data of users of our websites are processed. We use such data to ensure secure data processing and safeguard the proper functioning of our business operations. We take the utmost care to ensure that these third party providers meet our high data protection requirements and we have concluded a contract with each of these providers in which the providers undertake to process the data and personal information received only in accordance with our instructions and to comply with applicable data protection laws. More comprehensive information on data protection can be found in the providers' privacy policies.

2.2.1. Collection and Use of Personal Information for Determining Travel Preferences in the Questionnaire

The subject of Tourlane's activity is to offer customized trips to worldwide destinations. The goal is to be able to offer the interested party an individual trip tailored to their preferences and needs. For this purpose, we provide a questionnaire on our website through which the interested party can provide information about their individual travel preferences. In this context, we process the personal information required for the preparation of proposals.

This includes:

2.2.2. Collection and Use of Personal Information for Individual Travel Consultation

If you have decided to use our services for individual travel consultation and planning, we will try to identify with you the key data and circumstances for travel planning that are important to you. The purpose of this collecting and processing of personal information is to be able to offer you the best possible service. In particular, the following data may be collected and processed:

2.2.3. Collection and Use of Personal Information for the Provision of Individual Travel Brochures via Wetu

To provide our customers with a brochure containing comprehensive information for the booked trip, we use the content management and presentation tool from Wetu, a service of Wetu B.V., Overschiestraat 184-B, 1062 XK, Amsterdam, Netherlands (hereinafter "Wetu"). For this purpose, we transmit the following data:

2.2.4. Collection and Use of Personal Information for Flight Booking via Conso

If a customer decides on a flight, we transmit the customer’s personal information (as well as personal information of any additional persons for who they make a booking) to the airline ticket consolidator listed below. The personal information and data transmitted includes information such as:

2.2.5. Provision of Travel Documents

For the optimal provision of travel documents to our customers, we use the service providers ODS Office Data Service, Ehrenbergstraße 16 A, 10245 Berlin, Germany (hereinafter "ODS") and the service provider Digital Express 24 GmbH & Co. KG, Hahnenstraße 47-49 50667 Cologne, Germany. For this purpose, we transmit in particular the customer master data (name, age) and the respective travel details to the respective service provider to ensure that the documents required for the trip are sent to our customers completely and on time. We have concluded a contract with these service providers, in which the service providers undertake to process personal information received only in accordance with our instructions and in compliance with applicable data protection laws. More comprehensive information on data protection at the service providers can be found in the respective provider’s privacy policy.

2.2.6. Collection and Use of Personal Information via Apify

To ensure smooth business operations and in particular for data extraction, we use the Apify platform, a service of Apify Technologies s.r.o., Lucerna Palace, Štěpánská 704/61, 11000 Prague 1, Czech Republic (hereinafter "Apify"). We use the tool to automatically collect customer data and the respective travel details

We have concluded a contract with Apify in which Apify undertakes to process the personal information received only in accordance with our instructions and to comply with applicable data protection laws. More comprehensive information on data protection at Apify can be found in the provider's privacy policy.

2.2.7. ConvertAPI

To ensure smooth business operations and in particular for processing flight tickets, we use the Convert API platform, a service of UAB Baltsoft, Kosciuskos 26-17, Vilnius, LT-01100, Lithuania (hereinafter "Baltsoft"). We use the tool to automatically merge and generate flight tickets. 

We have concluded a contract with Baltsoft, in which Baltsoft undertakes to process the personal information received only in accordance with our instructions and to comply with applicable data protection laws. More comprehensive information on data protection at Baltsoft can be found in the provider's privacy policy.

2.2.8. Collection and Use of Personal Information for Contract Performance

If you decide to book an individual trip proposed by us, we will use the personal information you have provided for contract fulfillment, i.e., in particular to plan and prepare your flights and other planned activities. The data required for this purpose, such as:

2.2.9. Collection and Use of Personal Information for Billing Purposes via Billomat

To create our invoices, we use the accounting services of Billomat GmbH & Co. KG, Barbiergasse 6, 90443 Nuremberg, Germany (hereinafter: "Billomat"). If you book a trip through us, we create the required invoice documents via the Billomat online application. For this purpose, the data required for the respective execution is processed via Billomat's servers, in particular:

2.2.10. Collection and Use of Personal Information for Payment Processing and Invoicing via JustOn

For processing credit card payments and invoice management, we use JustOn, a service of JustOn GmbH, Mälzerstraße 3, 07745 Jena, Germany (hereinafter: "JustOn"). If you make a credit card payment or receive an invoice from us, the data required for this purpose, such as name, address, invoice and payment details, is processed via JustOn's servers. We have concluded a contract with JustOn, whereby JustOn undertakes to process the aforementioned data only in accordance with our instructions and applicable data protection laws. The personal information of users will be retained only as long as required for legally valid business reasons or as required by applicable law. Additional information about JustOn and the provider's data protection can be found in their privacy policy. In addition, if you have any questions about collection and use of personal information at JustOn, you can contact JustOn's data protection officer directly at: datenschutz@juston.com.

2.2.11. Collection and Use of Personal Information for Payment Processing and Invoicing via Stripe

To ensure smooth payment processing via credit card, we use the service of Stripe, The One Building, 1 Grand Canal Street Lower, Dublin 2, Ireland and PayPal (Europe) S.à.r.l. & Cie. S.C.A., 22-24 Boulevard Royal, 2449 Luxembourg (together hereinafter "Stripe"). The payment data provided by the customer, such as name, address, account number, bank code, credit card number if applicable, invoice amount, currency and transaction number are transmitted to Stripe via SSL encryption.

Stripe reserves the right to carry out a credit check based on mathematical-statistical procedures in order to protect its legitimate interest in determining the customer's creditworthiness. Stripe may transmit the personal information necessary for a credit check and received in the course of payment processing to selected credit agencies. The credit report may contain probability values (so-called score values). To the extent that score values are included in the result of the credit report, these are based on a scientifically recognized mathematical-statistical procedure. The calculation of score values includes, among other things, but not exclusively, address data. Stripe uses the result of the credit check regarding the statistical probability of non- payment for the purpose of deciding whether to initiate payment for the selected payment method.

We have concluded a contract with Stripe in which Stripe undertakes to process the personal information received only in accordance with our instructions and applicable data protection laws.

You can object to this processing of your data at any time by sending a message to Stripe or the commissioned credit agencies. However, Stripe may remain entitled to process your personal information if this is necessary for contractual payment processing, and/or may no longer be able to process your payment after your objection.

Stripe is certified according to PCI DSS (Payment Card Industry Data Security Standard). More detailed information on data protection at Stripe can be found in the provider's privacy policy or directly via the data protection officer at privacy@stripe.com.

2.2.12. Collection and Use of Personal Information via the Tourlane Customer Portal

If you have decided to complete our customer questionnaires according to Section 2.2.2, we will provide you with access to our Customer Portal for better management of your data and trip. The purpose of this processing is to be able to offer you the best possible service by allowing you to manage and edit your data, trip and preferences yourself. In particular, the following data may be processed:

2.2.13. Database Integration via Zapier

For the integration of different databases and tools, we use Zapier, a service of Zapier Inc., 548 Market St

62411, San Francisco, California 94104 (hereinafter: "Zapier"). Zapier enables us to efficiently structure the tools we use to ensure effective and timely business operations. When using Zapier, customer master data, such as name, address, email address, telephone number, travel request details, etc., are processed via a Zapier server and stored there.

We have concluded a contract with Zapier in which Zapier undertakes to process the data received only in accordance with our instructions and applicable data protection laws. Additional information about Zapier and data protection can be found in the provider's privacy policy. You have the option to object to this use of your personal data at any time by informing us that you no longer wish this use to take place in the future. In this case, we may no longer be able to provide you all or parts of our services. For this purpose, please contact us at service@tourlane.com.

2.3.1. Newsletter Registration via Double Opt-In

On our website, we offer you the option to register for our newsletter. To ensure that no errors have been made when entering the email address and that it can be assigned to the actual owner, we may use the so-called double opt-in procedure: After you have entered your email address in the registration field, we may send you a confirmation link. If we apply double-opt in, only when you click on this confirmation link will your email address be added to our distribution list. You can revoke the consent you have given in this way at any time with effect for the future. For this purpose, a short notice by email to the email address indicated in the first paragraph of this Privacy Policy is sufficient.

2.3.2. Feedback via Trustpilot

The satisfaction of our customers is our highest goal. We therefore occasionally ask our customers for their feedback after returning from their trip. To obtain customer reviews, we use the Trustpilot review service via an interface, a service of Trustpilot, Inc., 245 5th Avenue, 5th floor, New York,

NY 10016 (hereinafter: "Trustpilot"). You are of course free to submit a review. If you help us with a review of your trip, the personal information generated in the process, such as in particular:

2.3.3. Feedback, Scheduling and Communication via Typeform

For conducting surveys, capturing user experience, for pre-sales communication or for arranging meetings, we use the Typeform survey tool, a service of Typeform S.L., Carrer Bac de Roda 163, 08018 Barcelona, Spain (hereinafter: "Typeform"). If you use our survey tool or wish us to call you back, the personal information collected in the process, such as in particular:

2.3.4. Falcon

To optimize our social media presences, we use the Falcon social media management tool, a service of Falcon.io ApS, H.C. Andersens boulevard 27, 1st floor, 1553 Copenhagen V, Denmark (hereinafter: "Falcon"). Falcon enables us to centrally manage and maintain our social media presences and to plan, create and publish content specifically for networks, platforms and channels, as well as to process user reactions, search social networks and platforms for mentions, and analyze all interactions with us and our measures. 

If a user interacts with our social media presences, the personal information generated thereby as well as the publicly accessible data of the profiles used, such as name, gender, profile picture, profile URL, content and time of the respective post, etc., are transmitted to a Falcon server and stored there. We have concluded a contract with Falcon in which Falcon undertakes to process the data received only in accordance with our instructions and in compliance with applicable data protection laws. Additional information about Falcon and data protection at Falcon can be found in the provider's privacy policy. You can object to this data processing at any time by informing us that you no longer wish this processing to take place in the future. For this purpose, please use the contact email provided by us in the first paragraph of this Privacy Policy.

2.3.5. Facebook and Instagram Fan Pages

For marketing purposes and to communicate with our customers via Facebook, we maintain so-called fan pages on the Facebook and Instagram platforms operated by Meta Platforms Ireland Limited, 4 Grand Canal Square, Dublin 2, Ireland (hereinafter "Meta"). We are jointly responsible with Meta for the data processing carried out via these platforms. Therefore, we have jointly determined the purposes and means of processing with the provider. We use the fan pages in particular for statistical evaluation, but also for communication with our customers. In particular, the following information can be assigned to a specific profile and processed by us and by Meta:

2.3.6. Optilyz

To optimize our mailing campaigns, we use the services of optilyz GmbH, Neue Schönhauser Str. 19, 10178 Berlin, Germany (hereinafter: "Optilyz"). For this purpose, we transmit customer master data to Optilyz, in particular name, address, email address, booking number, Tourlane ID and destination. Optilyz enables us to measure and continuously optimize the effectiveness of our mailing campaigns.

We have concluded a contract with Optilyz in which Optilyz undertakes to process the data received only in accordance with our instructions and to comply with applicable data protection laws. Additional information about Optilyz and data protection can be found in the provider's privacy policy. You have the option to object to this use of your personal information at any time by informing us that you no longer wish this processing to take place in the future. For this purpose, please use the contact email provided by us in the first paragraph of this Privacy Policy.

2.3.7. Timekit

To simplify the scheduling of customer and consultation meetings, we use the services of Timekit Inc., 325 9th Street, San Francisco, CA 94103 (hereinafter referred to as "Timekit"). Timekit offers an external platform for appointment scheduling and planning. When you provide your telephone number, we store the information collected and provided on Timekit servers. This includes in particular:

2.3.8. Scheduling and Management with Yoummday and Q experiences

To be able to offer our customers the best possible telephone service, e.g., for individual travel consultation, we use the specialists from Yoummday GmbH, Belgradstrasse 68, 80804 Munich, Germany and from Q Experience Palmotićeva ul. 56, 10000, Zagreb, Croatia (hereinafter collectively referred to as "Service Providers"). If we arrange such an appointment with our customers, the personal information required for the appointment, such as name, email address, scheduling, telephone number or travel requests, is transferred to a server of the above-mentioned service providers and processed there. The transmitted personal information will not be passed on to third parties and will be used exclusively for appointment scheduling and planning as well as internal statistics. For this purpose, we have concluded a contract with each of the service providers, in which they have undertaken to process the data received only in accordance with our instructions and to comply with applicable data protection laws. Additional information about the service providers and data protection can be found in the respective providers' privacy policies.

2.3.9. Salesforce

To manage our customer data and prospects, we use the CRM platform Salesforce, a service of salesforce.com Inc., The Landmark One Market Suite 300, San Francisco, CA 94105 (hereinafter: "Salesforce"). This helps us to record customer data, communicate with customers, document this contact, and create offers according to their wishes. If you have contacted us, e.g., via the questionnaire, the following personal information will be processed via Salesforce servers:

2.3.10. ActiveCampaign

To organize and analyze our mailing campaigns, we use the services of ActiveCampaign LLC, 150 N. Michigan Ave Suite 1230, Chicago, IL (hereinafter: "ActiveCampaign"). When you open an email sent with ActiveCampaign, a file contained in the email (web beacon) connects to the ActiveCampaign servers, so that mail-related data, such as in particular:

2.3.11. SendGrid

For email communication with customers and interested parties, such as registration and appointment confirmations, we use the SendGrid dispatch software, a service of SendGrid Inc., 1801 California Street,

Denver, CO 80202 (hereinafter: "SendGrid"). In this process, the following data:

2.3.12. Twilio

To announce upcoming consultations by our travel experts and to conduct calls (telephony and video calls), we use the Twilio tool, a service of Twilio Ireland Limited, 25-28 North Wall Quay, Dublin 1, Ireland (hereinafter "Twilio"). Twilio is a customer engagement platform that makes communication programmable and through which the sending and receiving of SMS messages can be controlled.

If communication takes place via SMS or calls, we transmit your mobile phone number to Twilio. The date and communication taking place via this is processed via Twilio's servers and stored there.

We have concluded a contract with Twilio in which Twilio undertakes to process the data received only in accordance with our instructions and to comply with applicable data protection laws. Additional information about Twilio and data protection at the provider can be found in the privacy policy.

2.3.13. Creation of Travel Vouchers via Voucherify

For the creation and dispatch of travel vouchers and promotional material to existing and new customers, we use Voucherify, a service of rspective P. Rychlik sp. j., Porcelanowa 23, bud. A4, 40-246 Katowice, Poland (hereinafter "Voucherify"). To provide promotional materials and discount codes, we transmit the customer master data required for this purpose, such as in particular name, address, email address, telephone number and other data required for providing the materials to Voucherify.

We have concluded a contract with Voucherify in which Voucherify undertakes to process the data received only in accordance with our instructions and to comply with applicable data protection laws. Additional information about Voucherify and data protection can be found in the provider's privacy policy.

2.3.14. Customer Referral Program via MentionMe

To provide our customer referral program, we use MentionMe, a service of Mention Me Ltd, Kennington Park,

1-3 Brixton Rd, London, SW9 6DE, England (hereinafter: "MentionMe"), which we have integrated into our websites for customer recommendations using JavaScript. With the help of these services, customers can recommend our services to friends and family members via various communication channels, such as sharing a link via email. For this purpose, the referrer enters their own name and email address in the form provided for recommendation and subsequently receives a link that they can share with friends for the purpose of recommendation. The recommendation is transmitted via MentionMe, whereby the email address, name and IP address of the referrer, and the email address and IP address of the referee (the person receiving the recommendation) are processed. If the referee accepts the recommendation, they receive a reward for the recommendation, which is sent by MentionMe.

For this purpose, we have concluded a contract with MentionMe in which MentionMe undertakes to process the data received only in accordance with our instructions and to comply with applicable data protection laws.

The collectiong and use of the aforementioned personal information takes place via the servers at MentionMe with the consent of the parties involved. The personal information will not be used for any other purposes and will not be passed on to third parties without authorization. In addition, the consent for the collection and use of personal information via MentionMe can be withdrawn at any time with effect for the future. For this purpose, please use the contact email provided in the first paragraph of this Privacy Policy. Additional information about MentionMe and data protection can be found in the provider's privacy policy.

2.3.15. Runa

To provide the rewards earned through our referral program, in particular for creating a voucher, we use Runa, a service of Runa Network Ltd., 1st Floor, Buckhurst House, 42-44 Buckhurst Avenue, Sevenoaks, Kent, TN13 1LZ, England (hereinafter "Runa"). If a customer has received a reward through a successful referral and wishes to redeem it for a voucher, they can access the runa.io platform via the provided link where they can claim the voucher. For this purpose, the personal information required for this purpose of the advertising customer, in particular name, address, email address and value of the reward, is transmitted to Runa. The transmitted data is then processed on Runa's servers. Runa uses this data to provide the rewards, e.g., in the form of a gift voucher, to the customer.

For this purpose, we have concluded a contract with Runa, in which Runa undertakes to process the data received only in accordance with our instructions and to comply with applicable data protection laws.

Additional information about Runa and data protection can be found in the provider's privacy policy.

2.3.16. Braze

To optimize our communication with our customers, we use the Braze platform, a service of Braze Inc., 318 W 39th St, 10018 New York City ("Braze"). We use Braze for managing our email campaigns (newsletters, surveys, etc.) and for needs-based communication with our customers. For this purpose, personal information and other data relevant for customer communication, in particular name, email address, contract data, time zone, device information, IP address, etc., is transmitted to Braze servers and stored there.

We have concluded a contract with Braze in which the service provider undertakes to process the data received only in accordance with our instructions and to comply with applicable data protection laws. The data is stored in accordance with the applicable statutory retention periods and then deleted. More comprehensive information on data protection at Braze can be found in Braze's privacy policy.

2.4.1. Cookies – General Information

We use so-called cookies on our website. Cookies are small files that are automatically created by your browser and stored on your device (laptop, tablet, smartphone or similar) when you visit our website. Cookies do no harm to your device and contain no viruses, Trojans or other malware. Information is stored in the cookie that arises in connection with the specific device used. However, this does not mean that we gain direct knowledge of your identity. The use of cookies serves to make the use of our offer more useful and pleasant for you.

2.4.2. Session Cookies

When visiting our website, we use so-called session cookies to recognize that you have already visited individual pages of our website. These are automatically deleted after leaving our website. Most browsers accept cookies automatically. However, you can configure your browser so that no cookies are stored on your computer or so that a notice always appears before a new cookie is created. However, the complete deactivation of cookies may mean that you cannot use all functions of our website. The storage duration of cookies depends on their purpose and is not the same for all.

2.4.3. Tourlane Cookie

For the purpose of needs-based design and continuous optimization of our websites, we use our own cookie. When you visit one of our websites, a pseudonymous identification number (ID) is assigned to your browser. The cookie does not process any personal information, but only technical data, such as:

2.4.4. FullStory

For the purpose of needs-based design and continuous optimization of our websites, we use the FullStory analysis service, a service of FullStory, Inc., 818 Marietta Street, Atlanta, GA 30318 (hereinafter "FullStory"). FullStory documents user behavior on our website in anonymized form, in particular interactions, behaviors and types of use, such as making entries, the sequence of accessing certain pages of our websites or the time sequences, such as duration of visits to certain pages, etc.

The use of FullStory enables us to continuously improve the quality of our websites and their content.

The information generated by the use of FullStory is usually transmitted to a server of FullStory, Inc. and stored there. The storage period is a maximum of 180 days. We have concluded a contract with FullStory, in which FullStory undertakes to process the data received only in accordance with our instructions and to comply with applicable data protection laws. Additional information about FullStory and data protection can be found in the provider's privacy policy. You can prevent collection and use of personal information by FullStory by adjusting your browser software settings accordingly; however, in this case you may not be able to use all functions of our websites to their full extent. You also have the option to object to this data processing at any time by following the provider's opt-out instructions, which you can access here: https://www.fullstory .com/optout.

2.4.5. LinkedIn Pixel

To design our job postings in a needs-based manner, to further optimize them and to measure their conversion, we use an individual visitor action pixel from LinkedIn, LinkedIn Corporation, 2029 Stierlin Court, Mountain View, CA 94043 (hereinafter "LinkedIn"). This allows the behavior of site visitors to be tracked after they have been redirected to our recruiting pages by clicking on a LinkedIn ad. This enables us to evaluate the effectiveness of our LinkedIn ads for statistical purposes and to optimize future advertising measures. In particular, the following information is processed during use:

2.4.6. Google Tag Manager

We use Google Tag Manager to manage website tags (website code). These make it easier for us to manage and develop our offering and shorten your loading time. Google Tag Manager only implements website code.

Google Tag Manager itself does not set cookies and does not collect personal information. The tool merely integrates website code that we have stored elsewhere, through which data may be collected. The tool therefore only serves to facilitate the control of the respective code, but does not itself access the data processed by the code. We inform you about all tags integrated in this way in this privacy policy. You can find more information about Google Tag Manager and the usage guidelines on Google's webpages.

2.4.7. Google AdWords Conversion Tracking

To control and improve our campaigns, we use the online advertising program "Google AdWords" and the Conversion Tracking analysis tool, a service of Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043 (hereinafter: "Google"). When you click on an ad placed by Google, a cookie for conversion tracking is placed on your computer. The information generated by the cookie:

2.4.8. Google Analytics

For the purpose of needs-based design and continuous optimization of our websites, we use Google Analytics, the analysis service of Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043 (hereinafter: "Google"). In this context, pseudonymized usage profiles are created and cookies are used. The information generated by the cookie about your use of this website such as:

2.4.9. Google Dynamic Remarketing

We use the remarketing or "similar audiences" tool from Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043 (hereinafter: "Google"). This function serves the purpose of analyzing visitor behavior and visitor interests. To carry out the analysis of website use, which forms the basis for creating interest-based advertisements, Google uses cookies. The cookies are used to record visits to the website as well as anonymized data about the use of the website. No personal information of website visitors is stored. If you subsequently visit another website in the Google advertising network, advertisements may be displayed to you that are highly likely to take into account previously accessed product and information areas and may be similar to them.

You can also permanently deactivate the use of third-party cookies by configuring the Network Advertising Initiative deactivation page accordingly. Detailed information on Google Remarketing and the associated privacy policy can be found at: https://www.google.com/privacy/ads/

2.4.10. GA Audiences

For the purpose of enabling interest-based control of our campaigns within the Google advertising network, we use the GA Audiences web analytics service, a service of Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043 (hereinafter: "Google"). In this context, pseudonymized usage profiles may be created and cookies may be used. The information generated by the cookie about your use of this website such as:

2.4.11. Bing Ad Conversion Tracking and Re-Marketing

We use the conversion tracking and remarketing tool from Bing, a service of Microsoft Corporation, One Microsoft Way, Redmond, WA 98052-6399(hereinafter: "Bing"). This function serves the purpose of analyzing visitor behavior and visitor interests in order to create and control needs-based campaigns for our products and to measure their effectiveness. If you access our website via a Bing advertisement, a cookie is set on your device. Our website has integrated Bing-UET Tag, i.e., a code snippet that can store data about the use of the website in connection with the cookie. This allows Bing and us to recognize that the visitor reached us via the ad and a conversion page. The cookie processes in particular the following anonymized data:

2.4.12. Criteo

For marketing purposes, namely to enable interest-based targeting of our campaigns, we use the cookie technology of Criteo SA, Rue Blanche, 75009, Paris, France (hereinafter: "Criteo"). We use Criteo to be able to display targeted product recommendations to our interested users on third-party websites (so-called publishers). For this purpose, when you visit our website, a cookie is set that processes information about your visits to our website, in particular about the offers viewed, destinations, and browsing behavior. This data processing takes place in purely anonymized form, i.e., the cookie can only be identified via a randomly generated ID. Thus, the information processed by the cookie cannot be used to identify a specific person. The cookie has a maximum lifetime of 6 months and is then automatically deleted.

For more information about Criteo technology, please see the provider's privacy policy. A new opt-out cookie will then be set so that no further data processing via Criteo takes place. Please note that the opt-out cookie is only valid for the browser and device used.

2.4.13. Intent Media

To use our campaigns in a needs-based manner, to further optimize them and to measure their conversion, we use the Intent Media advertising network, a service of Intent Media, Inc., 315 Hudson Street, 9th Floor, New York, NY 10013 (hereinafter "Intent Media"). Intent Media is a provider of personalized advertising that makes it possible to offer users suitable offers based on their search behavior that match their travel preferences. The data is stored in accordance with applicable legal retention periods and then automatically deleted. The offers generated by Intent Media are displayed either in the form of ads directly on our websites or loaded in a separate tab or on a new page.

For the aforementioned purposes, Intent Media processes data on user activity such as source and exit pages and number of clicks, date and time of visit as well as the IP address and assigns a random ID. This data is transmitted to an Intent Media server. We have concluded a contract with Intent Media in which Intent Media undertakes to process the data received only in accordance with our instructions and to comply with applicable data protection laws. Additional information about Intent Media and data protection can be found in the provider's privacy policy. You have the option to object to this data processing at any time by following the provider's opt-out instructions.

2.4.14. Outbrain Conversion Pixel

To use our campaigns in a needs-based manner, to further optimize them and to measure their conversion, we use an individual pixel from Outbrain Inc., 39 West 13th Street, New York, NY 10011 (hereinafter: "Outbrain"). This pixel is embedded in our website code. On the one hand, this allows us to ensure that the campaigns we initiate are only displayed to users who have also shown an interest in our offer. We also want to ensure that our campaigns correspond to the potential interest of the respective user. On the other hand, this allows us to track users' actions after they have seen or clicked on one of our campaigns. This helps us measure conversion for statistical and market research purposes as well as billing purposes. During use, the following information is processed:

2.4.15. DoubleClick

For the purpose of needs-based design and continuous optimization of our websites, we use the DoubleClick analysis service, a service of Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043 (hereinafter: "DoubleClick"). A pseudonymous identification number (ID) is assigned to your browser to check which ads were displayed in your browser and which ads were viewed. The cookies contain no personal information. The use of DoubleClick cookies only enables Google and its partner websites to display ads based on previous visits to our or other websites on the Internet. The information generated by the cookie about your use of this website such as:

2.4.16. Pardot

For the purpose of needs-based design and continuous optimization of our websites, we use the Pardot marketing tool, a service of Salesforce Inc., The Landmark at One Market, Suite 300, San Francisco, CA 94105 (hereinafter: "Pardot"). The tool helps us to better understand the usage behavior of our visitors and to gain insights for further optimization needs. Through the use of Pardot, the following data and personal information is collected:

2.4.17. Visual Website Optimizer

For the purpose of needs-based design and continuous optimization of our websites, we use the Visual Website Optimizer analysis service, a service of provider Wingify, 14th Floor, KLJ Tower North, Netaji Subhash Place, Pitam Pura, Delhi 110034, India (hereinafter: Visual Website Optimizer). The tool helps us to better understand the usage behavior of our visitors and to gain insights for further optimization needs. Through the use of Visual Website Optimizer, the following data is processed:

2.4.18. Facebook Custom Audiences

For target group-optimized control of Facebook campaigns and to measure their conversion, we use the option of forming so-called Facebook Lookalike Audiences, which is offered to us by Facebook Ireland Ltd., 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland, (hereinafter "Facebook"). More information about Facebook's Look-Alike campaigns can be found at Facebook at: https://www.facebook.com/business/help/365463786964246. In the event that you belong to the Facebook Look-Alike Audience, we transmit your email address and device ID to Facebook. You can object to this use of your personal at any time by either changing your Facebook settings: https://www.facebook.com/settings/?tab=ads or by informing us that you no longer wish this processing to take place in the future. For this purpose, please use the contact email provided in the first paragraph of this Privacy Policy.

2.4.19. Google Maps Integration

On our website, we use the Google Maps API from Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043 (hereinafter: "Google"). This allows us to display interactive maps directly on the website and enables you to conveniently use the map function. In this context, a cookie may be used. The information generated by the cookie about your use of our website includes:

2.4.20. Facebook Connect

To make registration for our services as barrier-free as possible, we enable you to log in via Facebook, the so- called Facebook login function, a service from Facebook Inc., 1601 South California Avenue, Palo Alto, CA 94304 (hereinafter "Facebook"). This replaces the otherwise necessary registration. To log in, you will be redirected to Facebook servers, where you can log in with your Facebook credentials. This links your Facebook profile with our service. When using this simplified login function, we collect personal information from your publicly visible profile, including:

2.4.21. Unbounce

To best inform our customers and prospects, we use the analytics service from Unbounce Marketing Solutions Inc., Unit 415-375 Water Street, Vancouver, BC, Canada V5T 4R4 (hereinafter: "Unbounce") on various landing pages for A/B testing, specifically for optimization and needs-based design of our campaigns and advertising campaigns. Individual platforms for our campaigns are hosted by Unbounce and used by us. When you visit these landing pages, your browser communicates directly with Unbounce's servers, so that technical and statistical information is processed, including:

2.4.22. Microsoft Clarity

On our website, we use "Clarity," a service from Microsoft Corporation, One Microsoft Way, Redmond, WA 98052-6399 (hereinafter "Clarity") to collect and store various user information for statistical analysis of user behavior and for optimization and marketing purposes. Clarity's technology helps us better understand our users' experiences, for example, how much time users spend on which pages, how far they scroll, and which links or areas are clicked most frequently. The cookie set by Clarity processes the following data in particular:

2.4.23. Taboola Pixel

On our website, we use the Taboola pixel for conversion measurement, a service from Taboola, Inc., 1115 Broadway, 7th Floor, New York, NY 10010 (hereinafter: "Taboola"). This allows user behavior to be analyzed. 

This process serves to evaluate the effectiveness of Taboola advertisements for statistical and market research purposes and can help optimize future advertising measures. The cookie processes the following data in particular:

3.1. Overview

In addition to the right to revoke consents you have given us, you may have the following additional rights if the respective legal requirements are met: